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Privacy Policy

Last updated: July 2025

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1. General Information

This privacy policy explains how we collect, use, and protect your personal data in accordance with the Swiss Data Protection Act (nDSG/DSG) and, where applicable, the EU General Data Protection Regulation (GDPR).

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2. Responsible Entity

SDY Entertainment GmbH
Mattenhofstrasse 20
CH-3007 Bern
Switzerland
UID: CHE-180.824.907
Email: info@solidarity-agency.com
Website: www.solidarity-agency.com

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3. What Data We Collect

We may collect and process the following data:

  • Name, email address, billing information

  • Social media handles or artist profiles

  • Submitted content (e.g. music files, links, visuals) via Google Forms or Dropbox

  • IP address, browser/device data, and usage statistics

  • Payment details via Stripe or Wix Payments (encrypted)

  • Voluntarily submitted data via contact forms or order notes
     

4. Purpose and Legal Basis of Processing

We process your personal data for the following purposes:

  • To process and fulfill digital service orders

  • To communicate with you regarding your order

  • To manage payments and accounting

  • To analyze and optimize website usage (via cookies/analytics)

  • To prevent fraud and ensure platform security
     

Legal bases (as per Art. 6 GDPR or Swiss DSG):

  • Contract fulfillment (Art. 6(1)(b))

  • Consent (Art. 6(1)(a))

  • Legal obligations (Art. 6(1)(c))

  • Legitimate interest (Art. 6(1)(f)) for analytics and security
     

5. Third-Party Tools & Data Sharing

We use trusted service providers who may process your data on our behalf:

  • Wix.com (Website hosting & infrastructure)

  • Stripe / TWINT / Wix Payments (Secure payment processing)

  • Google Forms & Dropbox (Submission collection)

  • Google Analytics / Wix Analytics (Website analysis)

  • Embedded media from Instagram, YouTube, SoundCloud

We ensure these providers adhere to appropriate data protection standards.
 

6. Cookies & Tracking

We use cookies to provide a functional and user-friendly experience.

  • Essential cookies are required for site operation

  • Analytics cookies (Google Analytics) help us improve our services

  • Marketing cookies may be used for embedded social media content

You can manage or revoke your cookie preferences at any time in your browser settings. For more details, see your browser’s privacy settings or our Cookie Notice (if applicable).

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7. Data Retention

We store your data only as long as necessary for the purpose it was collected or required by law.

  • Customer and order data: up to 10 years (accounting obligation)

  • Submitted files: up to 12 months unless otherwise agreed

  • Analytics data: anonymized and stored for up to 26 months

You may request deletion at any time unless legal retention periods apply.

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8. Your Rights

You have the right to:

  • Access your stored personal data

  • Request correction or deletion

  • Object to processing or restrict it

  • Withdraw consent at any time

  • File a complaint with the competent authority

To exercise these rights, email us at: info@solidarity-agency.com

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9. International Data Transfers

Some of our service providers (e.g. Wix, Google, Stripe) are located outside Switzerland or the EU. All such transfers are based on:

  • Adequacy decisions (e.g. EU-U.S. Data Privacy Framework)

  • Standard Contractual Clauses (SCCs)

  • Other appropriate safeguards under Art. 46 GDPR
     

10. Updates to This Policy

We may update this policy from time to time. 
 

11. Contact

For any questions about data privacy, please contact:
info@solidarity-agency.com
 

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